Unshipped Items Return Policy

• 25 % restocking fee will be charged for unshipped item returns without valid reason within 30 days of the original order being processed.

• Shipped Items Return Policy

  • For quality or other issues, the Buyer can request a refund or reshipment within 180 days after the end customer has received the item. The reshipment fee will be borne by the Seller.
  • 
    Warranty Policy
    Marketplace RMA guidelines must be followed during after-sales services

    Beginning from the date of delivery, purchased products include a
    6
    month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.

    Please note that the warranty policy does not apply to the following situations:

    • Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
    • Damage resulting from unauthorized modifications, except with written approval from Seller
    • Products not purchased through the WholesM Cloud Marketplace
    • Products with their own individual warranty policy
    • Seller reserves the right to refuse any RMAs applied if RMA fraud is found from the same buyer.
    • Claims caused by logistics and transportation, such as packet loss, etc.
    • Claims caused by quality problems, please contact the customer to provide pictures or detailed description.
    • RMA for refund request, please attach a screenshot of your refund details to the guest.