Unshipped Items Return Policy

• 1 % restocking fee will be charged for unshipped item returns without valid reason within 7 days of the original order being processed.

• Shipped Items Return Policy

  • For quality or other issues, the Buyer can request a refund or reshipment within 30 days after the end customer has received the item. The reshipment fee will be borne by the Seller.
  • After 30 days have passed since the end customer received their order, RMA requests will no longer be accepted aside from quality or logistics related issues.
  • 
    Warranty Policy
    Marketplace RMA guidelines must be followed during after-sales services

    Beginning from the date of delivery, purchased products include a
    12
    month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.

    Please note that the warranty policy does not apply to the following situations:

    • Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
    • Damage resulting from unauthorized modifications, except with written approval from Seller
    • Products not purchased through the WholesM Cloud Marketplace
    • Products with their own individual warranty policy
    • Seller reserves the right to refuse any RMAs applied if RMA fraud is found from the same buyer.
    • Special note: Once the RMA is found to be fraudulent, we will reject all the RMAs applied for and will not process them for life